Support

Fondu Night is operated by JBC Software Development LLC. We usually reply within 1–2 business days.

Need help with Fondu Night? Email us at support@jbcdevelopment.dev — include your account email and a description of the issue so we can help faster.

Common questions

Account & Verification

• How do I verify my account?Verification happens during onboarding. If it failed or got stuck, email us and we'll help you retry.
• How do I delete my account? Go to Settings → Delete Account. Your profile is anonymized immediately; remaining data is permanently deleted 30 days later.

Safety

• How do I block or report someone? Open their profile or your conversation with them and choose Block or Report.
• I need to report something urgent. Email us directly — reports made in the app are also reviewed, but email is fastest for urgent safety issues.

Fondu Night+ & Billing

• How do I manage or cancel my subscription?Subscriptions are billed through Apple. Manage or cancel anytime in your iPhone's Settings → [your name] → Subscriptions.
• I was charged but don't see Fondu Night+ unlocked.Try the Restore Purchases link on the paywall screen first. If that doesn't resolve it, email us with your Apple receipt.
• Refunds are handled by Apple, not us — request one at reportaproblem.apple.com.

Something else?

Email support@jbcdevelopment.devand we'll get back to you.